What is a cache and how do I clear it?

A cache is a series of saved files on your computer that allows you to load webpages quickly. Examples of what gets saved in the cache include, but are not limited to, saved logins, images, and scripts.

Clearing your cache will delete these saved files, forcing your computer to reload them from the original source. This can be useful after a launch when your site is still propagating*. Clearing your cache could remove locally saved files that may load your old website instead of your new one.

Below, we’ve listed the unique cache-clearing instructions for each browser:

Chrome: https://support.google.com/chrome/answer/95582?hl=en

Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge

Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Internet Explorer: https://support.microsoft.com/en-us/kb/260897

Safari: https://support.apple.com/kb/PH21412?viewlocale=en_US&locale=en_US

We recommend you use Edge, Firefox, Chrome, or Safari instead of Internet Explorer.

If clearing your cache does not resolve the issue, please contact us at (800) 713-0161 during our regular business hours, or email us at [email protected].

*”Propagating”, in terms of your website’s launch, is the process of the internet recognizing where your domain is pointed. Propagating is the idea of telling the internet “where” you are -- that’s whether you have a brand new domain, whether you’ve redesigned your site at the same domain, or you’ve moved from one domain to another.

An analogy for “propagating” might be the process that one goes through when they move from one address to another or build a new house on a new road. In order for you to receive your mail properly, each mail provider (UPS, USPS, FedEx, etc.) must acknowledge the change in your address. In order for web visitors to find your site, the internet must recognize where you are.

Today’s internet generally moves quite fast and it doesn’t take long to complete the propagating process. However, it’s normal to see things like 404 messages in the first 24 hours after a site is launched as the internet determines your site’s location. If you’re not seeing your new site after that time -- or still seeing a previous site design -- please contact LawLytics so that we can examine if there are any factors preventing the propagation of your site.