How do I deal with spam?
Spam is the term used for unsolicited messages -- the “junk mail” of the internet. Spam messages can be found in your email inbox or on your website. On your website, spam may include spam form submissions or blog comments.
Nobody likes spam, but unfortunately, there’s no way to prevent all of it.
However, the LawLytics platform includes built-in spam filters that are likely to catch most of the spam that may reach your law firm’s site.
Spam is generally easy to identify. Examples include, but are not limited to:
- Spam sometimes contains a message and a link to a website -- the content of the message and the link are sometimes unrelated to one another.
- Spam messages are often nonsensical and may include unusual characters, unusual spacing, or poor grammar.
- Spam messages do not often contain information of substance.
Common Spam Tricks
There are a few common tactics that spammers (or bots used by spammers) try in order to deliver spam to your website or inbox.
Tactics commonly used include (but are not limited to):
- Asking a question
- Making a complaint
- Offering to do something for you
If something you’ve received in your inbox or on your website seems unusual, it may be spam.
Note: LawLytics does not send emails to web visitors who comment on your LawLytics blog. If someone informs you that they’re receiving too many notices from LawLytics, they may be receiving spam. All LawLytics emails contain an unsubscribe link in the footer.
Dealing with Spam
Once you’ve identified a piece of spam, whether in your inbox or within the comments section of your blog, it should be deleted. We do not recommend responding to a spam sender or clicking on any links the message may contain. Much like you might toss a piece of junk mail in the trash, spam can and should be deleted.
If you consistently receive similar spam messages via form submissions on your law firm website, you can block targeted spam messages by listing the keywords contained in those messages under the "Spam Keywords" section of your site's " Firm Details" (accessed by hovering your cursor over your name in the upper-righthand corner of your LawLytics Dashboard, then clicking "Firm Details").
Note, however, that all messages containing any keywords you enter in this section will be blocked by your spam filter, so be sure to use caution when adding spam keywords here.
Do not add general keywords that your potential customers are likely to use in messages to the "Spam Keywords" section as this will cause messages from those potential customers to be flagged as spam. Rather, use only spam keywords that are specific to repeated spam messages in this section, and do so sparingly and only as a last resort when necessary. Spam keywords entered in this section must have a minimum of at least two characters.
If a spammer discovers a new technique to beat spam filters and target your site, you could receive an inordinate amount of spam in a very short amount of time.
If you’re receiving excessive spam, it’s likely that you’ll receive daily spam comments or form submissions.
Generally speaking, a “reasonable” amount of spam is 1-2 spam comments/form submissions a week. If you are receiving more spam than that, such as 1-2 spam comments/form submissions daily, let us know: email us at [email protected] with the subject line “Excessive Spam.”
Please bring any spam-related issues to our attention and we will investigate to ensure that you receive as little spam as possible.
If you have any questions or concerns about spam, please call us at (800) 713-0161 during our regular business hours, or email us at [email protected].